Shipping policy

Shipping Policy – Al Madina Shopy

At Al Madina Shopy, we strive to deliver your orders safely and on time, both within India and internationally.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not shipped on Sundays or public holidays.
  • During peak seasons or promotions, processing time may be slightly extended. Customers will be informed accordingly.

2. Shipping Locations

  • We ship across India.
  • We also offer International Shipping to selected countries.

If your country is not available at checkout, please contact us before placing an order.

3. Estimated Delivery Time

Domestic Shipping (India)

  • Metro cities: 3–5 business days
  • Other cities & towns: 5–8 business days
  • Remote areas: 7–10 business days

International Shipping

  • Processing & dispatch: 2–4 business days
  • Estimated delivery: 7–15 business days, depending on destination country, customs clearance, and courier partner.

Delivery times are estimates and may vary due to customs delays, weather conditions, or international regulations.

4. Shipping Charges

Domestic Orders (India)

  • Shipping charges (if applicable) are calculated at checkout.
  • Free shipping may be available on selected products or offers.

International Orders

  • International shipping charges are calculated at checkout based on destination, weight, and package size.
  • Any customs duties, import taxes, VAT, or clearance fees levied by the destination country must be paid by the customer.

5. Customs, Duties & Taxes (International)

  • Al Madina Shopy is not responsible for any customs duties, import taxes, or additional charges imposed by the destination country.
  • Customs policies vary widely; delays caused by customs clearance are beyond our control.

6. Courier Partners

We work with reliable domestic and international courier partners to ensure safe and timely delivery of your orders.

7. Order Tracking

  • Once your order is shipped, a tracking ID and link will be shared via WhatsApp, SMS, or email.
  • International tracking updates may take 24–48 hours to reflect.

8. Delayed, Lost, or Returned Shipments

  • In case of delays, please contact our support team.
  • For international orders returned due to customs rejection, incorrect address, or non-payment of duties, the customer will bear return shipping charges.
  • Refunds, if applicable, will be processed after deducting shipping and handling fees.

9. Incorrect or Incomplete Address

  • Please ensure all shipping details are accurate.
  • Al Madina Shopy is not liable for delays, loss, or non-delivery due to incorrect or incomplete address information.

10. Damaged or Missing Items

  • If your order arrives damaged or with missing items, contact us within 24 hours of delivery with clear photos/videos of the package and product.

11. Contact Us

For any shipping-related assistance:

Store Name: Al Madina Shopy

📧 Email: almadinashopy@gmail.com

📞 WhatsApp/Phone:+91 9494340348.